FAQ's
General Questions
What products do you sell?
What We Sell
At Puces de Nice, we offer a carefully curated selection of vintage and antique furniture, home décor, collectibles, artwork, lighting, mirrors, decorative accessories, and unique treasures. Each piece is chosen for its quality, character, and timeless appeal, helping you create beautiful and distinctive living spaces.
How do I place an order?
Simply browse our website, add your desired items to the shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Do I need an account to place an order?
No. Most customers can complete a purchase as a guest. However, creating an account may provide faster checkout and easier access to your order history.
Payments & Security
What payment methods do you accept?
We securely process payments through Shopify Payment and may accept:
- Visa
- Mastercard
- American Express
- Apple Pay
Is my payment information secure?
Yes. Our website uses SSL encryption to protect your information during checkout. Payments are processed through Shopify Payment secure payment infrastructure, and we do not store your complete card details.
Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect billing information, bank restrictions, or security verification issues. Please contact your bank or payment provider if the issue persists.
Orders
How can I check my order status?
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Can I modify or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact our customer support team as soon as possible.
Will I receive an order confirmation?
Yes. After successfully placing an order, you will receive a confirmation email containing your order details.
Shipping
Do you offer international shipping?
No , we ship in France only.
How long does shipping take?
Order Cut-off Time: 5:00 PM (GMT+01:00) Central European Standard Time (Paris). Orders placed after this deadline, or on weekends, will be processed the following business day.
Order Processing Time: 1 to 2 business days (Monday–Friday).
Transit/Shipping Time: 3 to 5 business days (Monday–Friday).
Total Estimated Delivery: 4 to 7 business days (Monday–Friday).
How can I track my package?
If tracking is available for your shipment, tracking details will be provided in your shipping confirmation email.
What happens if my package is delayed?
Shipping delays may occur due to weather conditions, carrier issues, or other unforeseen circumstances. We will do our best to assist you in tracking your shipment.
Returns & Refunds
What is your return policy?
30-Day Policy: We provide a 30-day return window, meaning you have 30 days from the date of delivery to initiate a return request. Please refer to our Return & Refund Policy for detailed information regarding eligible returns, return conditions, and refund procedures.
How long does it take to receive a refund?
Once your return has been received and approved, refunds are generally processed back to the original payment method. Our refund process time is 7 Business Days once the return has been approved. Your financial institution may require additional time to post the funds to your account.
Can shipping fees be refunded?
Shipping charges are generally non-refundable unless required by law or stated otherwise in our Return & Refund Policy.
Privacy & Security
How do you protect my personal information?
We implement industry-standard security measures, including SSL encryption and secure payment processing, to help protect customer information.
Is shopping on your website safe?
Yes. We use secure technologies and trusted payment processors to help provide a safe and secure shopping experience.
Our Commitment to Customer Satisfaction
Customer satisfaction is at the heart of everything we do. We understand that when you shop online, you expect quality products, accurate information, secure transactions, and dependable service. That is why we are committed to providing a shopping experience that is transparent, reliable, and customer-focused.
Every order is handled with care, and we strive to ensure that products are accurately represented through detailed descriptions and images. Our team works diligently to process orders efficiently and keep customers informed throughout the purchasing process.
Contact Us
How can I contact customer support?
If you have any questions, concerns, or need assistance with an order, please contact us:
Business Name: Puces de Nice
Our Physical Location: Rue Robilant, 06300 Nice, France
Email Support: support@pucesdenice.com
Phone Number: +33 6 10 04 60 74
Follow Us
Instagram: https://www.instagram.com/lespucesdenice/
Response Time: We are committed to responding to all inquiries within 24 Hours.