Refund policy

Return & Refund Policy

Last Updated: August 27, 2026

At NBO FAMILY LLC, we want our customers to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms below.

1. Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must not be damaged, altered, or modified by the customer.
  • The item should be returned with its original packaging and included accessories, when applicable.
  • Proof of purchase or order information may be required.

Items that do not meet these conditions may not qualify for a refund.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number;
  • A description of the issue;
  • Clear photographs of the product and packaging, when applicable.

After reviewing the information, we may provide a replacement, refund, or another appropriate solution.

If the issue is confirmed to be the result of a damaged, defective, or incorrect item, we will provide return instructions and, where applicable, cover the reasonable return shipping cost.

3. How to Request a Return

Before sending an item back, please contact our customer service team.

Please include:

Order Number:
Your order number

Reason for Return:
A brief explanation of why you would like to return the product

Supporting Information:
Photos or other information when necessary

We will review your request and provide return instructions if the return is approved.

Please do not send products to our business address unless our customer service team specifically instructs you to do so.

4. Return Shipping

For returns due to a damaged, defective, or incorrect item, NBO FAMILY LLC will cover the reasonable return shipping cost when the issue is confirmed.

For other returns, such as a change of mind or ordering the wrong item, the customer is responsible for the return shipping cost unless otherwise agreed.

We recommend using a trackable shipping service when returning an item.

We are not responsible for returned packages that are lost or damaged while being shipped without tracking or appropriate shipping protection.

5. Refund Process

Once we receive the returned product, we will inspect it to determine whether it meets the return requirements.

If the return is approved:

  • The refund will be issued to the original payment method whenever possible.
  • Refund processing generally takes 5–10 business days after approval.
  • Your bank or payment provider may require additional time to post the refund to your account.

The exact time required for a refund to appear may vary depending on the payment provider or financial institution.

6. Partial Refunds

In certain circumstances, a partial refund may be offered if:

  • The product shows signs of use beyond normal inspection;
  • The product is returned without certain original accessories;
  • The product or packaging has been damaged after delivery for reasons not attributable to us.

Any applicable deduction will be communicated to the customer before the refund is finalized.

7. Non-Refundable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Gift cards;
  • Final sale or clearance items;
  • Products that have been used, damaged, or altered by the customer;
  • Items returned after the applicable return period.

If a particular product has additional return restrictions, those restrictions will be disclosed on the relevant product page or at checkout.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We can generally process cancellation requests before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible. In that case, you may follow the applicable return procedure after receiving the order.

9. Refunds for Undeliverable Orders

If an order is returned to us because of an incorrect or incomplete address provided by the customer, we will contact the customer regarding the available options.

Additional shipping costs may apply if the customer requests that the order be shipped again.

If the customer chooses to receive a refund instead, the applicable refund amount may be adjusted for shipping costs that have already been incurred, where permitted by applicable law and the circumstances of the order.

10. Exchanges

If you would like to exchange an item, please contact us before returning the product.

Depending on product availability, we may offer an exchange or recommend returning the original item and placing a new order.

11. Return Address

Returns should not be sent to our business address unless our customer service team provides specific instructions.

After your return request is approved, we will provide the appropriate return instructions and return address when necessary.

Business Address:

NBO FAMILY LLC
52 Mistletoe Dr
Covington, LA 70433
United States

12. Contact Us

If you have any questions about returns, refunds, exchanges, damaged products, or your order, please contact us.

NBO FAMILY LLC

Email:
margaretreed98353@gmail.com

Phone:
+1 （415） 977 2638

Business Address:
52 Mistletoe Dr
Covington, LA 70433
United States

When contacting us about a return or refund, please include your order number whenever possible so we can locate your order and assist you more efficiently.

13. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes to our business practices or applicable requirements.

The latest version will always be posted on this page with the applicable Last Updated date.

NBO FAMILY LLC
52 Mistletoe Dr
Covington, LA 70433
United States

Email: margaretreed98353@gmail.com
Phone: +1 （415） 977 2638