Terms of Service

Last Updated: August 27, 2026

Welcome to the website operated by NBO FAMILY LLC. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. Business Information

This website is operated by:

NBO FAMILY LLC

Business Address:
52 Mistletoe Dr
Covington, LA 70433
United States

Email:
margaretreed98353@gmail.com

Phone:
+1 （415） 977 2638

In these Terms, “we,” “us,” and “our” refer to NBO FAMILY LLC.

“You,” “your,” and “customer” refer to any person who accesses our website or purchases products from us.

2. Use of Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms of Service.

You must not:

Use the website for fraudulent or unlawful activities;
Provide false or misleading information;
Attempt to gain unauthorized access to our systems;
Interfere with the operation or security of the website;
Upload malicious software or harmful code;
Copy or misuse website content without authorization;
Use the website in a manner that could harm our business or other customers.

We reserve the right to restrict or terminate access to the website when reasonably necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate and current.

However, minor differences may occur due to:

Screen or display settings;
Lighting and photography conditions;
Manufacturing variations;
Packaging changes.

We reserve the right to correct errors and update product information when necessary.

If a material error affects an order, we may contact the customer before fulfilling the order.

4. Product Availability

Products shown on our website are subject to availability.

We may change or discontinue products at any time without prior notice.

If a product becomes unavailable after an order has been placed, we will contact the customer and, where appropriate, provide a refund or another available solution.

5. Prices and Taxes

Product prices are displayed on our website at the time of purchase.

Prices may change from time to time. Changes in price will generally not affect orders that have already been accepted and confirmed.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where necessary, cancel the affected order.

Any applicable taxes, shipping charges, or other applicable costs will be displayed during checkout when required.

6. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address provided during checkout.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving:

Suspected fraudulent activity;
Incorrect pricing or product information;
Product availability issues;
Incorrect or incomplete customer information;
Shipping restrictions;
Technical or system errors.

If an order is canceled after payment has been received, the applicable amount will be refunded to the original payment method whenever possible.

7. Payment

Payment must be completed using an available payment method offered during checkout.

You agree to provide accurate and complete billing and payment information.

Payment transactions may be processed through third-party payment providers that operate under their own terms and policies.

We do not request complete payment card information through email or other unsecured communication methods.

8. Shipping and Delivery

Shipping availability, processing times, estimated delivery times, and applicable shipping conditions are described in our Shipping Policy.

Delivery estimates are not guaranteed delivery dates.

Delays may occur due to circumstances outside our reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, or other unforeseen circumstances.

Customers are responsible for providing accurate shipping information when placing an order.

9. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Eligible returns must meet the applicable conditions and time limits described in that policy.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order information and relevant details.

Please contact us before sending any product back. Do not send a return to our business address unless our customer service team specifically provides return instructions.

10. Order Cancellation

Customers may request cancellation of an order before it has been shipped.

Please contact us as soon as possible if you need to cancel an order.

Once an order has been shipped, cancellation may no longer be possible. In that situation, you may follow the applicable return procedure after receiving the product.

11. Customer Responsibilities

You are responsible for providing accurate and complete information when using our website or placing an order.

This includes, where applicable:

Full name;
Shipping address;
Billing information;
Email address;
Telephone number.

You are responsible for reviewing your information before completing an order.

We are not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

12. Intellectual Property

Unless otherwise stated, original content appearing on this website, including text, graphics, website design, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, or commercially exploit protected website content without appropriate authorization.

Third-party trademarks, logos, brand names, product names, and other intellectual property remain the property of their respective owners.

13. Third-Party Services

Our website may use third-party services for functions such as:

Payment processing;
Shipping and delivery;
Website hosting;
Analytics;
Customer communication;
Other necessary website services.

Third-party providers may have their own terms and privacy policies.

We are not responsible for the independent policies or practices of third-party services that we do not control.

14. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website.

However, we do not guarantee that the website will always be:

Available without interruption;
Completely free of errors;
Free from technical problems;
Available at all times.

We may temporarily suspend or modify the website for maintenance, security, updates, technical reasons, or other legitimate business purposes.

15. Prohibited Activities

You may not use our website to:

Commit fraud or other unlawful activities;
Violate applicable laws or regulations;
Attempt unauthorized access to our systems;
Disrupt website operations;
Upload malicious software;
Collect personal information from other users without authorization;
Impersonate another person or business;
Submit false information in connection with an order.

We may take reasonable action when prohibited activity is identified.

16. Limitation of Liability

To the extent permitted by applicable law, NBO FAMILY LLC will not be responsible for losses caused by circumstances outside our reasonable control.

Such circumstances may include:

Shipping carrier delays;
Severe weather;
Natural events;
Transportation disruptions;
Internet or technical failures;
Other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

17. Privacy

Your use of our website may involve the collection and processing of personal information.

Information provided by customers may be used to process orders, provide customer service, communicate about orders, and operate our online store.

For additional information, please review our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable requirements.

The most recent version will be posted on this page with the applicable Last Updated date.

We encourage customers to review these Terms periodically.

19. Applicable Law

These Terms of Service are subject to applicable laws and regulations.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights or protections that apply under applicable law.

20. Contact Us

If you have questions about these Terms of Service, your order, our products, shipping, returns, refunds, or other matters related to our website, please contact us.