Shipping policy

Shipping Policy

Last Updated: August 27, 2026

At NBO FAMILY LLC, we aim to provide a clear and reliable shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Area

We currently ship to addresses within the 48 contiguous United States.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • U.S. territories
  • Offshore islands
  • P.O. Boxes
  • APO/FPO military addresses

Shipping availability may change in the future. Any changes will be reflected in this policy.

2. Order Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders are processed on business days, Monday through Friday.

Orders placed on weekends or U.S. federal holidays will generally begin processing on the next business day.

Please note that order processing time is separate from shipping and delivery time.

3. Estimated Delivery Time

Our estimated delivery time is generally:

3–7 business days

This estimate applies after the order has been processed and shipped.

Delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, shipping carrier, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.

4. Shipping Carriers

Depending on the order and destination, we may use reliable shipping carriers such as:

  • USPS
  • UPS
  • FedEx

The shipping carrier used for an order may depend on the destination, package size, availability, and other logistical considerations.

5. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Customers will have an opportunity to review the order total, including applicable shipping charges, before submitting the order.

If a shipping promotion is available, its applicable terms and restrictions will be displayed with the promotion.

6. Tracking Information

After your order has been shipped, tracking information may be provided to the email address associated with your order or through your order information.

Please allow some time for the shipping carrier's tracking system to update after the package has been handed over to the carrier.

Tracking information is provided by the shipping carrier, and updates may not appear immediately.

7. Shipping Delays

We make reasonable efforts to process and ship orders within the timeframes stated in this policy.

However, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Severe weather;
  • Shipping carrier delays;
  • Holidays;
  • High shipping volumes;
  • Transportation disruptions;
  • Natural events;
  • Incorrect or incomplete shipping information;
  • Other unforeseen circumstances.

If your order appears to be significantly delayed, please contact us with your order number so that we can review the situation and assist you.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your:

  • Full name;
  • Street address;
  • Apartment or unit number, if applicable;
  • City;
  • State;
  • ZIP code;
  • Contact information.

If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping costs may apply if reshipment is requested.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the information before the order ships, but changes cannot be guaranteed once the order has entered the shipping process.

9. Lost or Missing Packages

If the carrier's tracking information shows that your package was delivered but you cannot locate it, please first check:

  • Your delivery area;
  • Your front door or usual delivery location;
  • With household members;
  • With neighbors;
  • Around your property;
  • With the shipping carrier.

If you are still unable to locate the package, please contact us with your order number and tracking information.

We will review the available information and assist you with the next appropriate steps.

10. Damaged Packages

If your package arrives visibly damaged, please keep the original packaging and take clear photographs of:

  • The outside of the package;
  • Any visible damage;
  • The product;
  • The shipping label, when applicable.

Please contact us as soon as possible and provide your order number and photographs.

We will review the situation and work with you toward an appropriate resolution.

11. Delivery Address

Orders will be shipped to the address provided by the customer during checkout.

Once an order has been transferred to the shipping carrier, delivery is handled according to the carrier's normal procedures.

We are not responsible for delays caused solely by the carrier or by circumstances outside our reasonable control.

12. Order Changes Before Shipment

If you need to change your shipping address or other order information, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests made before an order is shipped.

Once an order has shipped, we may no longer be able to change the shipping information.

13. Shipping and Returns

Shipping and returns are handled separately.

If you need to return a product or request a refund, please review our Return & Refund Policy.

Please contact us before sending any product back. Do not send merchandise to our business address unless our customer service team has specifically instructed you to do so.

14. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us.

NBO FAMILY LLC

Business Address:
52 Mistletoe Dr
Covington, LA 70433
United States

Email:
margaretreed98353@gmail.com

Phone:
+1 （415） 977 2638

Customer Service Hours:
Monday–Friday

When contacting us about an order, please include your order number whenever possible so that we can assist you more efficiently.

15. Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery areas, business practices, or applicable requirements.

The most recent version will be posted on this page with the applicable Last Updated date.

NBO FAMILY LLC
52 Mistletoe Dr
Covington, LA 70433
United States

Email: margaretreed98353@gmail.com
Phone: +1 （415） 977 2638